FAQ


Why should I do my tax return with ezytaxback.com?

  • We can guarantee you full confidence in lodging your Australian Tax Return.
  • Fast and accurate service of lodgement with the Australian Taxation Office (ATO).
  • We maximise your refund and deductions. A CPA (Certified Practicing Accountant) will check your return before it is lodged with the ATO.
  • It’s a fast and easy way to complete your tax return. Everything is entered online and you digitally consent to the accuracy of your Tax Return, so no need to print anything.
  • Pop up question icons help you to complete your return step-by-step on the relevant pages to help you and make the process simple.
  • Saves you time and money.
  • No software to download, just register and go!
  • Email (customercare@ezytaxback.com) available to answer your queries if you get stuck.
  • Electronic deposit of your ATO refund straight into your bank account.

How do I get started?

It’s easy. Simply register here and follow the steps

I have already registered but I have forgotten or lost my password?

Click on the “forgot password” button on the log in page and you will be sent a link directly to your e-mail address advising how to change your password

Do I have to pay when I lodge my tax return?

Yes, you pay the standard fee of $29.95 at completion when you submit your Tax Return to ezytaxback.com

This can be paid by credit card or through PayPal.

Can the $29.95 fee be deducted from my Tax Return?

No, the fee must be paid via our online payment facility prior to submitting with ezytaxback.com.

How do I know if my return was successfully lodged?

Firstly, you will receive a confirmation email that your Tax Return has been submitted to ezytaxback.com. Then a member of the team will email you confirmation when it has been lodged with the ATO. The whole process usually takes between 24-48 business hours from the date you submit with ezytaxback.com.

Can I complete my tax return with ezytaxback.com for prior years, next year and into the future?

Yes, you can complete prior to 2013 and future years once our website has been updated to reflect changes in taxation law (e.g. 2015 tax return will be available from 1st July 2015).

All details you record are maintained in our secure database for the following year, meaning you only need to amend details that have changed since the previous year, saving you time on your next return.

Do I need to send my group certificate to ezytaxback.com?

No, there is no need to send documents to us. However, you need to keep your records for at least 7 years from the date you lodged your tax return.

Do I have to send in a hard copy of my return to ezytaxback.com or the Australian Taxation Office?

No, you do not need to send a copy to us or the ATO.

Why do I have to pay HELP in my Tax Return when I have already paid it during the year from my salary?

Your HELP debt repayment is not known until you lodge your end of year income Tax Return, because it is calculated from your annual taxable income. You are liable for a HELP debt repayment if your adjusted taxable income exceeds the minimum repayment threshold. Your tax refund estimate will only account for your HELP debt if you added your HELP information correctly. If you have made payments or salary deductions through the year, the ATO views this like a ‘down-payment’ on your tax liability. Later, they will compare those payments with your tax return and decide whether you need to pay more – or get a refund.

What if I get stuck on a question during the Tax Return process?

We are so confident that our easy to use, step by step process will be so simple that you won’t have any problems. There are also pop up help icons throughout the process to help you. However, should you have any issues you can email customercare@ezytaxback.com and one of our friendly staff will be able to assist.

Can ezytaxback.com help me if I have a Company, Business, Superannuation Fund, Partnership or Trust income Tax Return?

Please contact us with your requirements and a member of the team will contact you to assist and complete your request.

 

 

Terms and Conditions

 

In this Terms and Conditions, 'us' 'we' or 'our' means Ezytaxback.com Pty Ltd (ABN 31 649 564 631).

By utilising this website and services you are agreeing to these terms and conditions governing the access and use of www.ezytaxback.com and the online taxation payment facility.

Ezytaxback.com reserves the right to amend these terms and conditions.

 

1. Use of Platform:

You authorise Ezytaxback.com to review your tax return and lodge it electronically based on the information provided by you and in accordance with the Income Tax Assessment Acts 1936 & 1997. Ezytaxback.com does not accept any liability and responsibility arising from inaccurate information that you provide in your tax return. You consent to Ezytaxback.com retaining a digitally signed copy of your income tax return for our future references.

Ezytaxback.com grants you the right to access and use the website for your assigned user profile. We will make our platform available for access and use by you to create a single user profile in accordance with these terms and conditions.

We are entitled to suspend or terminate your access to and use of this service due to failing to adhere to the terms of this agreement.

Ezytaxback.com may gather information from your user profile and from all other areas of the platform in a depersonalised form, collected for the purpose of research and the provision of services.

You cannot assume that your income tax return has been lodged until you receive confirmation from Ezytaxback.com electronically that the Australian Taxation Office has accepted your return.

 

2. Your obligations:

  • 1. You must ensure that all usernames and passwords required to access the service are kept secure and confidential. You must immediately notify Ezytaxback.com of any unauthorised use of your password or any other breach of security. In this event Ezytaxback.com will reset your password.

  • 2. As a condition of these Terms and Conditions
    You must:

  •     2.1.I.  not attempt to undermine the security or integrity of Ezytaxback.com services hosted by a third party;

  •     2.1.II.  not use, or misuse, the service in any way which may impair the functionality of the service;

  •     1.1.I.  not interfere or attempt to interfere with the proper functioning of the service or connect to or use the service in any way not expressly                         permitted by these terms and conditions;

  •     1.1.I.  not use any unauthorised third party software that accesses, intercepts, "mines", or otherwise collects information from or through the                       service;

  •     1.1.II.  not attempt to gain unauthorised access to any materials other than those to which you have been given express permission to;

  •     1.1.III.  not transmit, or input into this service, any files that may damage any other person's device, content that may be offensive, or material or                     Data in violation of any law (including You do not have the right to use); and

  •     1.1.IV.  not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer the Ezytaxback.com service except as is strictly                   necessary for tax returns.

  • 1. You must comply with any requests for information, recommendations and guidelines with respect to access to and use of the service, including any      adjustments or replacements required in respect to your user data;

  • 2. You will comply with all applicable local, state, federal and territorial laws in accessing and using the service;

  • 3. You will have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all your customer data and accept sole      responsibility for errors in the operation of the service;

  • 4. You must own or have the right to be legal, honest, decent and truthful and comply with all applicable laws, regulations, standards and/or codes of      practice;

  •  

3. Web Content

Cookies are standard for storing small pieces of data and Ezytaxback.com may also use Google Analytics cookies for the website.

Whilst we intend that the services should be available 24 hours a day, seven days a week, it is possible that on occasions the services or website may be unavailable to permit maintenance or other development activity to take place.

 

4. Confidentiality and Privacy

Each party will preserve the confidentiality of all confidential Information. Neither party will, without the prior written consent of the other, disclose or make any confidential information available to any person, or use the same for its own benefit, other than as stipulated by these terms.

Each party's obligations under this clause will survive termination of these terms.

You will be required to provide certain personal information. This information is needed by Ezytaxback.com in order to provide the service, and will be held and used in accordance with Ezytaxback.com’s Privacy Policy as found on our website.

 

5. Trademarks and copyright

The contents of the website, including all trademarks, information, text, materials, graphics, software and advertisements (“content”, whether registered or otherwise) are protected by intellectual property laws.

You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content in any way except as expressly allowed by Ezytaxback.com. You will not violate the security of this website or damage or hack to interfere with this website.

Any attempt to deliberately damage the website or to otherwise undermine the legitimate operation of such may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, Ezytaxback.com reserves the right to seek damages to the fullest extent permitted by law.

  • 1. Third party data

    Ezytaxback.com provides data from third parties for your use within the terms of this Service Agreement. Third party data, such as (but not limited to) data sourced from manufacturers of technology products and suppliers thereof remains the property of the copyright owner at all times and may not be transferred to other systems without written authorisation from Ezytaxback.com and the copyright owner.

  • 2. Backup of Data

    Ezytaxback.com adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of data. Ezytaxback.com expressly excludes liability for any loss of data no matter how caused.

 

6. Liability

Your use of the Website and the online PayPal payment facility is at your sole risk. Ezytaxback.com does not guarantee error free or uninterrupted operation of this website. We will contact you should any errors arise during review of your tax return or if the site has crashed.

Ezytaxback.com is not liable for any direct, indirect, consequential costs or other loss or damage incurred in anyway (including but not limited to that arising from negligence), connected with the website or with the submission of your income tax return online using the website whether your claim is based on breach of contract, breach of statute or tort (including negligence) by Ezytaxback.com, its contractors, servants or agents or any third party, or otherwise. Ezytaxback.com will not be liable in respect of any loss of general profit or other economic loss.

 

7. Fees:

You agree to pay the fixed fee specified on our tax return website of $29.95 for the use of the online taxation service provided by Ezytaxback.com.

You acknowledge that nothing contained within the content of this website constitutes accounting or financial advice. Should you require specific financial advice, please contact our Customer Care team at customercare@ezytaxback.com and we will refer you to an Australian Financial Service licensed financial adviser.

 

8. Indemnity

Eztaxback.com accepts no responsibility for the contents of your income tax return.

By lodging your individual tax return on our website, through the process you agree to ‘tick box’ and agree to the accuracy of the information you have provided and our Terms & Conditions. You also agree to fully indemnify Eztaxback.com and hold harmless Ezytaxback.com, its officers and agents against all loss, liability, claims, damages and expenses suffered by Ezytaxback.com whether arising directly or indirectly from your use of the website including the content that you have submitted.

This website is governed by the laws of Australia and the Australian Courts will have exclusive jurisdiction over any claim arising from or related to a visit to the website.

In consideration of the above, Ezytaxback.com, will upon the provision of your completed online taxation documentation and the payment of the fee being accepted, lodge your tax return with the Australian Taxation Office, and in doing so, apply the information you have provided in accordance with Income Tax Assessment Act 1936 or the Income Tax Assessment Act 1997.

We also retain the right to reduce tax deductions for your individual tax return should as your Australian Tax Agent we believe you are overly aggressive in your claims and in potential risk of a review by the Australian Taxation Office and other Government Authorities. You cannot hold us liable for a reduced tax return should this occur and you agree to indemnify Ezytaxback.com in this circumstance for any loss.

 

9. Comments and Feedback

Please see our website for the comments section or email us directly on customercare@ezytaxback.com